Privacy Policy

Svenergy is an independent energy consultancy helping SMEs manage energy costs, achieve net zero targets, and secure better procurement contracts. We are the data controller for personal data collected through this website. You can contact us at: [email protected]

We may collect the following categories of personal data: • Contact information — name, email address, phone number, and company name when you submit an enquiry form or contact us directly. • Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via analytics tools. • Communications — records of correspondence if you contact us by email or telephone. • Cookies — small text files placed on your device to help us understand how our website is used (see the Cookies section below).

We use your personal data for the following purposes: • To respond to enquiries and provide the services you have requested. • To send you information about our services where you have given consent or where we have a legitimate interest in doing so. • To improve our website and understand how visitors use it. • To comply with legal obligations. Our lawful bases for processing are: consent (where you have opted in), legitimate interests (responding to business enquiries and improving our services), and legal obligation (where required by law).

Our website uses cookies to improve your experience and help us understand how the site is used. We use: • Essential cookies — necessary for the website to function correctly. These cannot be disabled. • Analytics cookies — used to collect anonymised information about how visitors use our site (e.g. pages visited, session duration). These are only set with your consent. You can manage your cookie preferences at any time using the cookie banner displayed when you first visit our site, or by adjusting your browser settings.

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, including: • Website hosting and infrastructure providers. • Analytics platforms (data is anonymised where possible). • Email and communication tools. All third parties are required to handle your data securely and in accordance with applicable data protection law. We do not transfer your data outside the UK or EEA without appropriate safeguards in place.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and contact data is typically retained for up to three years. You may request deletion of your data at any time (see Your Rights below).

Under UK GDPR, you have the following rights regarding your personal data: • Right of access — you can request a copy of the personal data we hold about you. • Right to rectification — you can ask us to correct inaccurate or incomplete data. • Right to erasure — you can ask us to delete your personal data in certain circumstances. • Right to restrict processing — you can ask us to limit how we use your data. • Right to data portability — you can request your data in a structured, machine-readable format. • Right to object — you can object to processing based on legitimate interests or for direct marketing. • Rights related to automated decision-making — we do not use automated decision-making or profiling. To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

If you have concerns about how we handle your personal data, please contact us first at [email protected] and we will do our best to resolve the matter. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: Website: ico.org.uk Helpline: 0303 123 1113

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised. We encourage you to review this policy periodically.